Privacy Policy

PRIVACY POLICY

EFFECTIVEDATE: JULY 3, 2026

At Tohfa Mahal, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

By using our website or placing an order, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you provide directly:

  • Full name
  • Email address
  • Phone / WhatsApp number
  • Delivery address (street, city, province, postal code)
  • Payment information (processed securely — we do not store card details)
  • Order history and preferences
  • Messages sent to us via WhatsApp, email, or contact forms

Information collected automatically:

  • Browser type and device information
  • IP address and approximate location
  • Pages visited and time spent on our website
  • Referring websites or links
  • Cookies and similar technologies used to improve your browsing experience

2. How We Use Your Information

  • To process, confirm, and fulfil your orders
  • To communicate order confirmations, shipping updates, and delivery information
  • To provide customer support and respond to your questions or enquiries
  • To send promotional offers, new product announcements, and special offers if you have opted in
  • To improve our website, products, services, and overall customer experience
  • To prevent fraudulent or unauthorized transactions
  • To comply with applicable legal and regulatory requirements

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only when necessary to provide our services or comply with legal requirements.

  • Delivery and courier partners — to process and deliver your orders
  • Payment processors — such as JazzCash, Easypaisa, and applicable card or payment gateways, solely for processing transactions
  • Shopify — our e-commerce platform, which processes certain information in accordance with its own privacy policy
  • Service providers — where necessary to operate our website, process orders, provide customer support, or improve our services
  • Legal authorities — when disclosure is required by applicable law, regulation, or legal process

4. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses appropriate security measures to help protect information transmitted through our website. Payment information is processed through secure payment providers, and we do not intentionally store complete credit or debit card details on our systems.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

5. Your Rights

Depending on applicable laws and regulations, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, where applicable
  • Opt out of promotional or marketing communications at any time
  • Contact us regarding concerns about how your personal information is being used

To exercise any of these rights or ask questions about your personal information, please contact us using the contact details provided below.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and improve our products and services.

You may choose to disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of our website.

7. Third-Party Services

Our website may use third-party services and platforms to provide payment processing, website functionality, analytics, advertising, delivery, and other services. These third parties may process information in accordance with their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services before providing personal information through their platforms.

8. Children's Privacy

Our website and services are intended for general consumers and are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Tohfa Mahal — Your trusted destination for watches, wallets, belts, and thoughtful gifts for men and women.