Shipping Policy

FAST.RELIABLE. NATIONWIDE.

At Tohfa Mahal, we are committed to delivering your watches, wallets, belts, and other products safely and conveniently. Please read our shipping and delivery policy carefully before placing your order.

1. Delivery Areas

  • We currently deliver orders across Pakistan, including major cities, towns, and many remote areas
  • International shipping is not currently available
  • Delivery availability may vary depending on the location and courier service coverage

2. Delivery Timeframes

Location Estimated Delivery Time Shipping Charges
Major Cities 2 – 4 working days As shown at checkout
Other Cities & Towns 3 – 5 working days As shown at checkout
Remote / Rural Areas 5 – 7 working days As shown at checkout

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Free shipping offers, where available, will be clearly displayed on our website or at checkout.

3. Order Processing

  • Orders are generally processed during our regular business hours
  • Orders may require additional processing time during sales, promotions, holidays, or periods of high order volume
  • You may receive an order confirmation via WhatsApp, SMS, or email after successfully placing your order
  • A dispatch notification and tracking information will be provided where tracking is available
  • Please make sure your name, phone number, and complete delivery address are correct before submitting your order

4. Cash on Delivery (COD)

  • Cash on Delivery may be available for eligible locations across Pakistan
  • Please ensure that someone is available at the provided delivery address to receive the order
  • The required payment amount should be ready at the time of delivery
  • Orders that are repeatedly refused or not received may result in restrictions on future Cash on Delivery orders

5. Online Payment

  • Available online payment methods will be displayed at checkout
  • Online payments are processed through secure payment providers
  • Payment confirmation may be required before an order is processed or dispatched
  • Any available online payment discounts or promotions will be displayed at checkout and may be subject to specific terms

6. Order Tracking

Where tracking is available, you may receive tracking information once your order has been dispatched. You can use the provided tracking details to monitor the progress of your shipment.

If you have not received your order within the estimated delivery timeframe, please contact our customer support team with your order number so we can assist you.

7. Delivery Delays & Issues

  • Delivery may be delayed due to courier service issues, weather conditions, public holidays, high order volumes, strikes, or other circumstances beyond our control
  • Remote locations may require additional delivery time
  • Tohfa Mahal is not responsible for delays caused by incorrect, incomplete, or inaccurate delivery information provided by the customer
  • If a courier is unable to deliver an order because the customer is unavailable or the address is incorrect, additional delivery arrangements or charges may apply
  • If your order is significantly delayed or you experience a delivery issue, please contact our customer support team

8. Incorrect or Damaged Deliveries

If you receive an incorrect or visibly damaged package, please contact us as soon as possible after delivery. We may request photographs or videos of the package and product to investigate the issue and arrange an appropriate resolution.

Please keep the original packaging and product in the condition in which it was received until the issue has been reviewed.

9. Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team:

Tohfa Mahal — We aim to make every order secure, convenient, and hassle-free from checkout to delivery.